Voice of the Customer
Training Course:

Voice of the Customer

Duration: 1 Day (09h00 – 16h00)
Cost: R 3,500 per delegate

The customer is king. Every customer has a voice and the decision to purchase a product is made to fullfil a purpose. The Voice of the Customer is the point of start for any business.

The alignment of the customer requirements with operational readiness and effectiveness is key for business. Quality and logistic requirements must be analysed, and converted into operational plans for seamless execution. Customer satisfaction criteria should be aligned in planning and production schedules and plans.

With every contract a contract review should be conducted to ensure that the requirements are understood and met. The production part approval process, including drawing requirements and change management processes should be aligned with the customer expectations. Packaging and label requirements form part of the total customer care programme.

ISO 9001:2015 requirements will also be reviewed to ensure a full understanding of requirements.

Who Should Attend?

  • Operations Managers
  • Quality Managers
  • Sales Engineers
  • Maintenance Supervisor
  • Quality and Industrial Engineers
Mr Gawie Roodt

Professional Speaker

Mr Gawie Roodt
Director of Africa Industrial Engineering Services (Pty) Ltd

Dr Hannelie Nel

Programme Director

Dr Hannelie Nel
Director of Tennelli Industries (Pty) Ltd

Venue Details

Consulting Engineers (SA),
Balvenie Building,
Kildrummy Office Park,
c/o Witkoppen and Umhlanga Rd.

Contact Details

Please contact Dr Hannelie Nel for further information and arrangements
for the training.
Email: hnel@tennelli.com
Phone: 082 924 6059
Website: www.tennelli.com