At least 90% of all quality problems can be solved at the operating levels. Some quality control (QC) tools enable personnel to identify problems as they arise and timeously propose corrective actions. A root cause analysis (RCA) must be performed for intricate problems that have already affected output to identify the underlying causes and prevent recurrence.

The seven QC tools covered in this program present pro-active interventions to resolve problems before they impact on product or service delivery. In contrast, the reactive RCA is generally used for identifying both obvious and underlying causes of an issue that has negatively affected output by breaking them down into simple cause-and-effect relationships. The root cause(s) must be remedied to prevent recurrence.

This course exposes operational personnel to effective QC tools to detect, analyze and resolve production and maintenance problems before approaching higher management to approve the proposed corrective actions.