Tennelli Professional Services

A key element of risk management is root-cause analysis (RCA) and we have extensive quality assurance and continuous improvement experience in the aerospace, utility and manufacturing industries with an exceptional track record in successful incident investigations and RCA. Root-cause analysis is a usually reactive method of solving complex problems by breaking them down into simple cause-and-effect relationships. The analysis identifies both the obvious and the underlying causes of an issue so that specific solutions can be implemented. A complete root-cause analysis consists of a clear definition of the problem, a thorough analysis supported with evidence and a specific corrective action plan for implementing the solutions and monitoring the effectiveness thereof.

Tennelli offers data analysis with simple but insightful techniques. These may include trending, statistical process control and Pareto analysis depending on the volume and detail of data available for analysis. Trending provides information on the recurrence of problems, costs and lessons; and offers opportunity for systemic continual improvement within the company. Statistical process control offers opportunity for reducing waste and cost in your organization by identifying process instability. Pareto analysis, on the other hand, is an effective technique for identifying the highest contributing factors to any problem or cost. These simple techniques provide useful information for continual improvement, waste reduction and cost saving.

Incident investigations are required for the enhancement of safety in the workplace and to maintain or improve the quality of the products and services rendered. Standard layout, logical recording and well considered reasoning are of cardinal importance when the causes of incidents are to be determined. The method of recording the proceedings of an incident investigation will not only make the job of the investigator(s) much easier, but will also ensure that the standards of future incident investigations will consistently be of a high standard. A well conducted incident investigation enables the Review Board to issue instructions that will effectively address the root cause, thereby preventing a future recurrence.

Tennelli has the experience and expertise to conduct technical and engineering audits and to evaluate deficiencies or areas for improvement in a process or system. The objectives of a technical audit are to evaluate whether an operation performs as per specified requirements; to ensure that system control is operational; to determine whether equipment operates as per specified standards and requirements; and to ascertain whether the organizational hierarchy and system ensures adequate assigned responsibility and authority. Technical audits are a measure of preventive action to ensure quality of service, mitigation of risk and reduction of project and operating costs.

Tennelli has designed and implemented unique process cost models that integrate design principles from ABC costing, cost of quality, cost engineering and traditional accounting. We simplify and adapt costing methodologies to fit your organization and industry; and implement costing and reporting systems that extract useful and relevant management data and information.

Lessons learned systems are often ineffective and costly. Tennelli has benchmarked international best practice in the design of lessons learned systems and employs this information to design lessons learned systems that integrate with your company’s existing risk or quality management system. We have designed a unique Lessons Learned Coding© system that provides senior management with an executive dashboard overview of the company or project lessons; or provides operational personnel with a detailed understanding of their challenges and learnings. The system is efficient, effective and allows competitive advantage through enabling continual learning in your organization.

Tennelli designs and implements benchmarking techniques that enable corporate competitive advantage through the identification of local and global best practice. These techniques include strategic, product and process benchmarking. Strategic benchmarking influences the longer-term strategy and competitiveness of a company and enables a firm to anticipate market and economic changes. Performance and product benchmarking compares the performance levels of a specific process, product or activity across high-performing companies. Global executives identify benchmarking as one of the top ten strategies for innovation and business advantage.

The importance of technology transfer and related competitiveness can never be over-emphasised; and engineering and continual improvement solutions are only sustainable with effective transfer of skills and technology to the organizational members. Our combination of skills in engineering and education enables us to train and educate from shopfloor personnel to senior management and we transfer knowledge in the form of procedures, manuals and systems to enable a sustainable learning organization. We strongly believe in long-term relationships and as our technology and education partner, you will have continued access to our services and professional input after our engagement.

Technical report writing is an essential function of all technical and engineering personnel. It requires much skill and experience to construct an effective report that conveys the requisite level of detail and technical information, and Tennelli provides training on the lay-out, design and content of well-structured technical reports. We also offer a technical editing service for Clients that prefer expertise in detailed and complex report writing.