Root Cause Analysis and Incident Investigations
Training Course:

Root-Cause Analysis and Incident Investigation

Technical and Quality related root-cause analysis (RCA) and incident investigation are required to maintain and improve the quality of the products and services rendered, and for the enhancement of safety in the workplace.

An RCA is a reactive method to identify both the obvious and the underlying causes of a non-conformance or incident so that specific solutions can be implemented. A complete RCA consists of a clear definition of the problem, a thorough analysis supported by evidence, a specific corrective action plan for implementing the solutions and monitoring the effectiveness of those corrective actions.

For complex problems and costly blunders a thoroughly documented multi-faceted incident investigation report may be required. A standardised layout, logical recording and well considered reasoning are of cardinal importance when the causes and contributing factors of incidents are to be established and presented. The method of recording will not only make the job of the investigator(s) much easier, but will also enable the Review Board to issue instructions that will effectively address the root cause(s) to prevent a future recurrence.

The purpose of the two-day programme is to present proven RCA and incident investigation techniques to enable course delegates to accurately establish the causal factors that led to a non-conformance or incident; and to share effective practices for continuous improvement activities.

The training is accredited for ECSA CPD.

Who Should Attend?

  • SHEQ Managers
  • Quality Assurance Managers and Quality Engineers
  • Quality Auditors
  • Production, Manufacturing and Maintenance Engineers
  • Production, Manufacturing and Maintenance Managers and Supervisors
  • Consulting Engineers
  • All personnel involved in the planning, implementing and execution of Quality Management Systems
Mr Albert Marquardt

Professional Trainer

Mr Albert Marquardt
Professional Mechanical and Aeronautical Engineer

Albert has gained 30 years practical engineering experience from diversified projects across a wide client base, which included the military as well as aerospace, automotive, medical technology and heavy engineering industries.

Whilst working as Chief Engineer at the South African Air Force, he was involved in and responsible for Quality and Risk Management, including FMECAs, incident investigations, root-cause analyses and lessons learned systems.  In his later role as Quality Assurance Manager at a Denel affiliate he was responsible for aligning the quality assurance functions with international aerospace requirements, which included the compilation of detailed quality assurance plans and the strict control of special processes.  Albert is a registered professional engineer with the Engineering Council of South Africa; and consults as a Senior Incident Investigator.

Programme Director

Dr Hannelie Nel
Director of Tennelli Industries (Pty) Ltd

Venue Details

Consulting Engineers (SA),
Balvenie Building,
Kildrummy Office Park,
c/o Witkoppen and Umhlanga Rd.
Paulshof,
Johannesburg.

Contact Details

Please contact Dr Hannelie Nel for further information and arrangements
for the training.
Email: hnel@tennelli.com
Phone: 082 924 6059
Website: www.tennelli.com